Season's Greetings from the DeSantis Collection
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Frequently Asked Questions

How do I place an order?
You may place an order online or with one of our Customer Care representatives at (800) 501-8437
What methods of payment do you accept?
For your convenience, we accept, Visa, MasterCard, American Express, Discover cards, and now Paypal; US bank money orders and personal checks drawn on US accounts for payment of domestic orders. Please note, for your protection, we do not offer overnight shipping on orders paid for by personal check.
I’m not sure what tie length to get?
All ties come in Regular and Extra Long. A regular tie measures 56 to 57 inches and an extra long tie measures 61 to 62 inches.
I need to return an item. What do I do?
All non-custom Items may be returned for a credit or refund within 30 days. Returns made after 30 days will be eligible for store credit only. All returns must include the original packing slip and be sent by UPS, FedEx, or insured parcel post to: DeSantis Collection Returns Department, 3299 NW Boca Raton Blvd., Boca Raton, FL 33431. There are no returns on custom shirts and custom trousers
What are the charges for shipping?
$7 Flat Rate Shipping for all orders.
All pocket squares, collar stays, and the Art of Tying the Knot DVD ships for free.
How can I change my email mailing list options?
At the DeSantis Collection, we respect our customers and understand that you are concerned about privacy. If you do not want to receive emails, please let us know and you can opt out of this option by emailing Please know that with every email you receive, we will give you the option to unsubscribe from our e-mail list, so you’ll be able to stop our e-mails at any time.
How do I place a Custom Shirt order?
You may select from the Custom Shirt menu at the top to place an order online. After you have placed your order a confirmation will be emailed to you for your final approval. Once production starts the order cannot be changed.
Where are your shirts made?
Although our fabrics may be European inspired, our custom shirts are 100% handcrafted here in the United States.
Can I get a monogram?
Yes, we offer monograms in several styles. You may choose any color thread or simply match the color of your shirt. Your Monogram can be placed on the Right Cuff, Left Cuff or Pocket and is an additional $10.00.
What is the Watch CuffTM.
The Watch CuffTM is a patented design that uniquely frames your watch. A most eloquent style statement for your custom shirt that is available in all fabrics for an additional $10.00. Exclusively ours!
Can I return a Custom Shirt?
Since custom shirts are made especially for you, we cannot accept returns on custom items.