How do I place an order?
To place all orders, please call our Customer Care representatives at 1-800-501-8437.

What methods of payment do you accept?
For your convenience, we accept Diners Club, Visa, MasterCard, American Express and Discover cards; US bank money orders and personal checks drawn on US accounts for payment of domestic orders. Please note, for your protection, we do not offer overnight shipping on orders paid for by personal check.

I’m not sure what tie length to get?
All ties come in Regular and Extra Long. A regular tie measures 56 to 57 inches and an extra long tie measures 61 to 62 inches. All ties measure 3 ¾ at their widest point.

I need to return an item. What do I do?
Items may be returned for a credit or refund within 30 days. Please call Customer Care at 1-800-501-8437. The price of the item will be fully refunded to you upon its receipt in our warehouse. Please keep your invoice handy. It contains all the information needed to return items quickly and conveniently.

How are you environmentally friendly?
Every catalog that The DeSantis Collection mails out is printed on FSC (Forest Stewardship Council) approved paper that is certified to contain at least 30% consumer waste. We support responsible forest management and work within our company to promote environmentally sound business practices.

What are the charges for shipping?
All orders will be shipped UPS ground unless otherwise specified. Next Day for an additional charge of $25 and 2nd day shipping for an additional charge of $10 are options available on orders placed before 2pm on weekdays only. Special shipping requests applied to mail orders only after a ten-day check processing period where applicable. Please call to arrange Saturday deliveries as they will incur an additional charge and require special processing. See our shipping policy.